Product Shipping & Product Returns

For next day delivery all orders must be placed before 3.30pm.

Any orders over £50.00 (not including VAT) will be delivered free of charge. Orders under this value will incur a carriage charge of £7.50.

All islands, Highlands and remote area deliveries will be subject to additional charges for delivery which you will be notified of once we have received the order. Alternatively please contact the sales office on 0115 987 0725 to confirm what this charge will be prior to the order being placed.

Delivery as standard is Fed EX into your premises for packages under 25kg maximum.

Where the item is of a large nature delivery, unpacking and installation (where included) is by appiontment only, to a ground floor site. In most cases this will be between the hours of 8.30am and 5.00pm and will be on a normal working day.

Delivery lead times will vary dependant upon the product. We will always try to deliver goods as soon as possible. Your delivery date will be confirmed with your order confirmation.

Overnight deliveries are possible dependant upon stock availability. If you require the product urgently please contact the office and if it is possible we will be able to give you a price for an express delivery.

IMPORTANT:
It is the customers responsibility to ensure all items will fit onto the premises, please check all door dimensions to ensure the product will fit into site. Any charges caused by an aborted delivery due to this will be passed onto the customer. A 15% restocking charge will be charged for aborted deliveries

Goods must be checked on receipt before you sign the delivery note, any goods not checked and signed for may not be able to be claimed for should any issues arise through damage.

Any refused delivery charges from suppliers will be passed onto the customer where appropriate.