Terms and Conditions of Trade

A. Definitions.

1.    “Business Customer” means a customer who is acting on the behalf of his/her business or profession.
2.    “Pipe Insulation Products” means Pipe Insulation Products UK, also referred to as “We”, “Us”, “Our” in these terms and conditions.
3.    “Site” means pipeinsulationproducts.co.uk (a trading name of Trade Refrigeration),
4.    “Products”, “Goods”, “Items” means the products, services or other items, which subject to agreement of quotation/order or other services communicated by Pipe Insulation Products.
5.    “Normal Working Hours” means 9am to 5.30pm on a working day.
6.    “Working Days” means Monday to Friday, excluding weekends and public holidays

B. General

7.    Pipe Insulation Products shall endeavour to resolve or acknowledge by post, telephone or email any queries, which the Business Customer/Consumer has made within 48 hours of receipt (excluding weekends and public holidays). Technical Queries where we may need to seek advice from manufacturers, may take up to 72hrs to resolve. If you do have a technical problem regarding an item you have purchased from us please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

C. Products

1.    We will endeavour to supply goods as advertised but we reserve the right to supply goods subject to slight variations in actual dimensions and specifications altered by the manufacturer.
2.    If we cannot supply the goods ordered by the Customer, we reserve the right to recommend goods of equal or better quality at no extra cost to the Customer. But, if the goods we recommend are not applicable, the Customer has the right to cancel the order and request a full refund of any money already paid as part of that order, which includes delivery charges.

D. Prices

1.    Prices of all goods and services provided by Pipe Insulation Products are exclusive of VAT and are invoiced at the price stated at time of order.
2.    Trade Refrigeration reserves the right to modify the prices at any time.

E. Payment

1.    We accept all major credit and debit cards in partnership Paypal. We guarantee to provide you with complete peace of mind knowing that your cards details are not stored or captured on our servers or premises as these are held directly by Paypal.
2.    Payments are debited as soon we receive orders from Customers.

F. Delivery / Title / Risk

1.    Pipe Insulation Products shall endeavour to despatch goods by the date agreed with the customer, but does not accept liability for failure to deliver within agreed timescales, which is beyond our control, such as delays caused by courier companies or manufacturer lead times. Should such circumstances arise, we shall contact the customer and advise of the delay. If the revised delivery date is not acceptable a customer who is a Consumer shall be entitled to cancel the order, and a refund will be paid in respect of that order. (unless this is a bespoke product ordered for the consumer)
2.    If in any circumstances, Pipe Insulation Products is incapable to deliver the goods or services to Business Customers within 30 days of the agreed delivery date, the Customer will be entitled to cancel the order by sending a written notice of cancellation to Pipe Insulation Products after the above date but before the delivery of the goods or communication. Any payment made to Pipe Insulation Products in respect of that order will be refunded to Business Customers.
3.    Trade Refrigeration does not accept liability for shortages or damage to deliveries to Business Customers unless they inform via writing within 48 hours of receipt of the delivery. Consumers should notify shortages or damage as soon of becoming aware. It is the responsibility of the Customer to ensure that the number of packages delivered is equivalent with the number stated on the delivery note. Where a discrepancy occurs or where there is damage to the packaging, this should be noted on the Proof of Delivery upon delivery.
4.    Business Customers must be available to accept deliveries within normal working hours.
5.    Title to any product will not pass to Customers until Pipe Insulation Products receives payment in full. Risk in any product will be passed upon delivery.
6.    Larger deliveries require Customers to sign a Proof of Delivery to acknowledge safe receipt. Pipe Insulation Products shall not be liable, if the Customer accepts delivery and signs the Proof of Delivery without any amendments notifying discrepancies or damages.
7.    If the Customer fails to make arrangements to receive the delivery or collect the goods, Pipe Insulation Products may at its option:
Arrange to store and insure the goods at the Customers own expense and risk.
Re-arrange delivery provided that the Customer would be liable for the courier costs incurred by us on the Customers behalf

8.    International orders may be subject to import duties and taxes, which are incurred once the package reaches your country. In this case, if additional charges are required by customs clearance, the Customer must incur these charges. In this case we advise each Customer to contact their local customs office to seek further information.
9.    International deliveries are subject to opening and inspection by customs authorities.

G. Warranty

1.    Customers are strongly advised to check suitability and specifications before placing an order with us.
2.    Faulty Items
Faulty items must be returned within 14 days a day after from the date of delivery. In this case, you must request a cancel return code by email This e-mail address is being protected from spambots. You need JavaScript enabled to view it Once this is received, send the faulty product back explaining the reason and state whether you want the item to be repaired (if possible), replaced or refunded together with your name, address, cancel return code and quote your invoice number.

3.    Customers are responsible for cost of returning items to us. We strongly advise the items securely wrapped and sent via registered delivery with insurance to the full value of the product, as we are not held liable for goods damaged or lost in transit.
4.    We will not accept any packages without a cancel return code and will be returned at the Customers expense.

H. Liability

1.    We will notify Customers if we notice an error in price of the goods that you have ordered. Should you place an order with the incorrect price published on the Site, we will get in contact to ask whether you still wish to proceed with your order at the correct price. We shall be under no obligation to proceed with an order for a product, which was advertised at an incorrect price. Therefore you will be given an option of either continuing to confirm the order at the correct price or to cancel the entire order. If you have already paid for the goods and cancel the order with us under the circumstances of this clause, we shall refund the full amount.
2.    Under no circumstances shall Pipe Insulation Products be liable for any consequential or indirect damage or loss to businesses, which includes loss of profits, data, goodwill, damage to trading relationships and other financial loss. Pipe Insulation Products is only liable for the invoiced amount of the relevant order that Business Customers place with us.
3.    Pipe Insulation Products is not liable for death or injury caused by its negligence.